Refund Policy
No Returns or Refunds
Thank you for shopping at K & D Prints. We take pride in creating unique, personalized products made just for you. Please read our refund policy carefully before placing your order.
At K & D Prints, all our products are custom-made to your specifications, making them one-of-a-kind. Because of this, we are unable to accept returns or provide refunds. However, we are committed to ensuring your satisfaction and will address the following exceptions:
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of receiving your order. We will work with you to offer a replacement or store credit.
- Incorrect Product Shipment: If you receive an item that does not match your order, please notify us within 14 days. We will arrange for the correct product to be sent to you.
Contact Us
If your issue falls under one of the exceptions mentioned above, please contact our customer service team at:
support@kanddprints.com
within 14 days of receiving your item. Be sure to include your order number, a description of the issue, and any relevant photos to help us resolve the matter quickly.
Lost or Stolen Packages
K & D Prints is not responsible for lost or stolen packages confirmed as delivered to the address provided during checkout. For assistance, we recommend contacting the shipping carrier directly.
Final Thoughts
At K & D Prints, our goal is to deliver high-quality, personalized products you’ll love. If you have any questions or concerns about your order or this policy, please don’t hesitate to reach out to us. We appreciate your understanding and support of our custom printing process.
Thank you for choosing K & D Prints for your unique gift needs.